For UK Vinted buyers & sellers
Vouch is a free step-by-step helper for UK Vinted buyers and sellers: know which rule covers your case, what to say, and get a ready-to-send appeal message.
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Your dispute path
Where are you stuck?
Most Vinted appeals fail for the same three reasons — Vouch fixes each one.
Answer three questions and Vouch drafts a short, factual message you can paste into Vinted. Nothing is stored or sent — it happens in your browser.
Plain-English answers to the searches that brought you here.
Under Vinted’s Buyer Protection rules you must press “I have an issue” and submit your refund request within 2 days of the parcel being marked delivered, saying the item is significantly not as described (wrong size, condition, fake, damaged, or significantly different from the listing). Add photos that show the mismatch against the listing. If Vinted accepts the claim you get a refund; if it sides with the seller, the next step is a firm written appeal — that’s what Vouch drafts for you.
Vinted says it approved the refund but the money isn’t showing? Refunds go back the way you paid and can take up to 10 working days with some providers. Past that window, chase Vinted Support in writing with the transaction ID — and if it stays silent, a card chargeback or PayPal dispute is your payment-provider route. Vouch’s drafts include the exact wording for both.
Most disputes stall because the message is emotional, vague, or missing evidence. Keep it factual, cite the rule, attach proof, and state clearly what you want. Start the free drafter above — it builds that message for you in about two minutes.
Straight answers while Vouch is in early access.
Respond inside Vinted's order screen first — facts, photos, and the timeline. If the buyer escalates, Vinted decides between you. A short, factual message that cites the listing description and parcel evidence works better than a long argument. Vouch helps you draft that message.
Ask Vinted to review the decision again with new evidence — photos, tracking, message screenshots. Be precise about dates. Vouch's early-access helper walks through the escalation wording step by step.
Usually yes: if tracking shows no delivery, Vinted's Buyer Protection refunds the buyer and you claim from the shipping carrier with the receipt provided. The claim needs the right tracking evidence. Vouch drafts the claim summary for you.
Yes — this route is independent of Vinted. Paid by credit card? Section 75 makes the card issuer jointly liable for purchases over £100. Paid by debit card or PayPal? Ask for a chargeback / open a PayPal Buyer Protection dispute. You'll need a clear written account of what went wrong and what Vinted's decision was — Vouch drafts exactly that statement.
It happens: a buyer returns a different, older or damaged item — a "return scam". Your defence is evidence at the moment of posting — photos of the item, the packaging, and the tracked shipping receipt — plus a calm, factual written account showing the returned item doesn't match what you sent. If Vinted has already ruled against you, the bank/chargeback route applies to buyers; as a seller, your written evidence pack is what Vinted's review team weighs. Vouch helps you draft it.
Once approved, refunds typically return to your original payment method within a few business days, depending on your bank. If the dispute itself is stuck past Vinted's stated resolution window, that's the point to escalate with a written, evidence-backed message.
Everything here stays free — the drafter, the guidance, the FAQ. Grab the escalation checklist (what to do if Vinted says no: chargeback, card dispute and ombudsman routes, with timings) and we'll alert you if Vinted ever changes the rules.