For UK Vinted buyers & sellers
Vouch is a free step-by-step helper for UK Vinted buyers and sellers: know which rule covers your case, what to say, and get a ready-to-send appeal message.
Get early accessFree during early access · Not affiliated with Vinted
Your dispute path
Where are you stuck?
Most Vinted appeals fail for the same three reasons — Vouch fixes each one.
Straight answers while Vouch is in early access.
Respond inside Vinted's order screen first — facts, photos, and the timeline. If the buyer escalates, Vinted decides between you. A short, factual message that cites the listing description and parcel evidence works better than a long argument. Vouch helps you draft that message.
Ask Vinted to review the decision again with new evidence — photos, tracking, message screenshots. Be precise about dates. Vouch's early-access helper walks through the escalation wording step by step.
Usually yes: if tracking shows no delivery, Vinted's Buyer Protection refunds the buyer and you claim from the shipping carrier with the receipt provided. The claim needs the right tracking evidence. Vouch drafts the claim summary for you.
Once approved, refunds typically return to your original payment method within a few business days, depending on your bank. If the dispute itself is stuck past Vinted's stated resolution window, that's the point to escalate with a written, evidence-backed message.
Join the early-access list and we'll email you when Vouch opens — free while in beta.