For UK Vinted buyers & sellers

Vinted refund refused? Send the appeal that gets read.

Vouch is a free step-by-step helper for UK Vinted buyers and sellers: know which rule covers your case, what to say, and get a ready-to-send appeal message.

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Free during early access · Not affiliated with Vinted

Your dispute path

Where are you stuck?

  1. 1Raise it in Vinted — item not as described, or the parcel never arrived.
  2. 2Refund refused or silence — escalate with the right evidence attached.
  3. 3The appeal — a short, rule-backed message. Vouch drafts it for you.
  4. 4Still stuck? — Buyer Protection and the payment-provider route, in plain English.

What Vouch does for you

Most Vinted appeals fail for the same three reasons — Vouch fixes each one.

The right words, first time

Appeals get refused when they're rants or missing facts. Vouch turns your situation into a short, factual, rule-backed message.

Know your route

Item not as described, lost parcel, silent seller, refused refund — each has its own process and deadlines. Vouch tells you which one you're in.

Built for the stuck cases

For when the standard flow didn't work: escalation wording, the evidence to attach, and the payment-provider route in plain English.

Stop guessing what to type.

Join the early-access list and we'll email you when Vouch opens — free while in beta.

Get early access