For UK Vinted buyers & sellers

Vinted refund refused? Send the appeal that gets read.

Vouch is a free step-by-step helper for UK Vinted buyers and sellers: know which rule covers your case, what to say, and get a ready-to-send appeal message.

Get early access

Free during early access · Not affiliated with Vinted

Your dispute path

Where are you stuck?

  1. 1Raise it in Vinted — item not as described, or the parcel never arrived.
  2. 2Refund refused or silence — escalate with the right evidence attached.
  3. 3The appeal — a short, rule-backed message. Vouch drafts it for you.
  4. 4Still stuck? — Buyer Protection and the payment-provider route, in plain English.

What Vouch does for you

Most Vinted appeals fail for the same three reasons — Vouch fixes each one.

The right words, first time

Appeals get refused when they're rants or missing facts. Vouch turns your situation into a short, factual, rule-backed message.

Know your route

Item not as described, lost parcel, silent seller, refused refund — each has its own process and deadlines. Vouch tells you which one you're in.

Built for the stuck cases

For when the standard flow didn't work: escalation wording, the evidence to attach, and the payment-provider route in plain English.

Common questions

Straight answers while Vouch is in early access.

What do I do if a Vinted buyer wants a refund?

Respond inside Vinted's order screen first — facts, photos, and the timeline. If the buyer escalates, Vinted decides between you. A short, factual message that cites the listing description and parcel evidence works better than a long argument. Vouch helps you draft that message.

My Vinted appeal was refused. What now?

Ask Vinted to review the decision again with new evidence — photos, tracking, message screenshots. Be precise about dates. Vouch's early-access helper walks through the escalation wording step by step.

I'm a seller and the parcel is lost — can I get my money back?

Usually yes: if tracking shows no delivery, Vinted's Buyer Protection refunds the buyer and you claim from the shipping carrier with the receipt provided. The claim needs the right tracking evidence. Vouch drafts the claim summary for you.

How long do Vinted refunds take?

Once approved, refunds typically return to your original payment method within a few business days, depending on your bank. If the dispute itself is stuck past Vinted's stated resolution window, that's the point to escalate with a written, evidence-backed message.

Stop guessing what to type.

Join the early-access list and we'll email you when Vouch opens — free while in beta.

Get early access